How Do I Request a Patient Statement or Refund?
You may request a patient statement at any time, including to review an outstanding balance due (or) an overpayment situation where you may be owed a refund. Please visit our “Contact Us” page and either call or e-mail to submit your statement request.
TCNY will upload a system-generated patient statement to your patient portal within one (1) business week of your request, as the administrative team needs to ensure that the latest payments received are properly posted into the system and incorporated into your patient statement.
Refunds are primarily issued after you have completed your course of care with a TCNY provider, or for services completed in the prior calendar year (as each calendar year may have different benefits and deductibles). At your request, refunds can be provided by check (via regular mail), direct ACH payment or refund to your credit card on file.