CONTACT US

We have partnered with Zendesk for HIPAA-compliant call handling and have been answering ~70% of incoming calls within ~25 seconds (when you enter our call queue, you may press 1 at any time to leave a voicemail). Voicemails and e-mails will be responded to within one business day (we have a fast median response time of <10 minutes, which leads the behavioral health sector). In order to prevent any phone tag and improve coordination, we recommend: (1) using our "Contact Us" form (which creates an e-mail ticket), or (2) providing your e-mail address when leaving a voicemail or speaking with an intake team member (follow-up communication can then be done via e-mail, and any calls can be coordinated in advance). Please note that all calls are securely recorded by Zendesk (our HIPAA-compliant CRM partner) for quality assurance.  

New Client Inquiries (Including For Telemedicine or Teletherapy New Evaluations): please read about our potential waitlist situations below. If you are over 18 years old, we invite you to speak with us to conduct an intake call (which takes ~15 minutes). Please feel free to use our Calendly tool to schedule an intake call. Click here to see when we're available and find a time that works for you: https://calendly.com/tcnycontact. Please be prepared with your insurance card, and one of our staff members will call you at the scheduled time. If there are no convenient Calendly slots available, then please call us directly. Following your intake call with us, if we are able to (1) match your needs and preferences with one of our professional care providers, and (2) confirm your insurance coverage, then we shall assign you to a care provider and schedule your first virtual or in-person appointment time.

Waitlist Potential Due to High Demand: please note that we maintain a waitlist due to the overwhelming demand for our services. We are unable to match everyone going through the intake process with a care provider for a range of reasons, given that our available care providers (1) may not be in-network with your specific insurance plan, (2) may not be available at your preferred dates and times, (3) may not match your specific gender or other preferences, (4) may not be licensed in your state, or (4) other reasons related to your care requirements (and our ability to manage such care appropriately in an outpatient and telemedicine/teletherapy setting). We maintain a waitlist at the request of prospective clients, and we do our best to prioritize those on the waitlist when openings occur. If we are unable to match you with a provider and you do not wish to be placed on the waitlist, please let us know.